Priceline: Speak too fast and too low. Also accents make i...
A Priceline customer review by GetHuman user GetHuman-290823 from November 27th, 2017
Background on GetHuman-290823's case
GetHuman: GetHuman-290823 - can you tell our other Priceline customers when your case took place?
GetHuman-290823: Yup. It was late at night, on November 25th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290823 a list of common Priceline problems)
GetHuman-290823: "Missing item" was why I was trying to call.
GetHuman-290823's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290823: Speak too fast and too low. Also accents make it more difficult to understand. Would not refund and or cancel a car reservation that cost me double the amount, stating that this was the only car which made itself available at the time I booked my "package deal"?? Are you kidding, these people are crooks!
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-290823: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290823: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-290823: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-290823: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290823 taken from his Priceline customer service problem that occurred on November 25th, 2017.