Priceline: To Caesar what's due to Caesar. I send an email...
A Priceline customer review by GetHuman user ~elgab from November 17th, 2017
Background on ~elgab's case
GetHuman: ~elgab - can you tell our other Priceline customers when your case took place?
~elgab: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~elgab a list of common Priceline problems)
~elgab: "Insurance claim" was why I was trying to call.
~elgab's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elgab: To Caesar what's due to Caesar. I send an email stating my problem, and the annoying fact that a representative was not available to solve my issue (how dare you to charge my card while at the same it's a failed booking???), which I had confirmed with my bank previous to sending that email. A half hour later, a representative called, and we sorted out the problem in a conference call along with my bank. Got my money back.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~elgab: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elgab: I'd give them a four out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~elgab: For that I would say five out of five.
GetHuman: And finally- any advice for other Priceline customers?
~elgab: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elgab taken from his Priceline customer service problem that occurred on November 14th, 2017.