I will never use Priceline again. There is a p...
A Priceline customer review by GetHuman user ~jaime chelman from November 26th, 2017
Background on ~jaime chelman's case
GetHuman: ~jaime chelman - can you tell our other Priceline customers when your case took place?
~jaime chelman: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~jaime chelman a list of common Priceline problems)
~jaime chelman: "Problem With a Reservation" was why I was trying to call.
~jaime chelman's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jaime chelman: I will never use Priceline again. There is a problem with your web site not adding my name to the ticket, it just says none, and you want to charge me more than the cost of the ticket to put my name on it. Customer service did nothing to help.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~jaime chelman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jaime chelman: I'd give them a five out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~jaime chelman: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~jaime chelman: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jaime chelman taken from his Priceline customer service problem that occurred on November 20th, 2017.