Priceline customer service is non-existent. Yo...

A Priceline customer review by GetHuman user GetHuman-84474 from November 15th, 2017

Background on GetHuman-84474's case

GetHuman: GetHuman-84474 - can you tell our other Priceline customers when your case took place?
GetHuman-84474: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman-84474: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-84474 a list of common Priceline problems)
GetHuman-84474: "Insurance claim" was why I was trying to call.

GetHuman-84474's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-84474: Priceline customer service is non-existent. You get routed to India where they don't speak clear english nor do they understand it. I tried to communicate for over ** minutes with someone who just kept repeating the same thing over and over so they were obviously reading a script. What happened to real people using common sense to assist customers. Go with Hotwire or book direct to avoid rage.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-84474: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-84474: I'd give them a four out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-84474: For that I would say three out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-84474: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-84474 taken from his Priceline customer service problem that occurred on November 10th, 2017.


2.19 of 5 stars | 382 reviews

GetHuman-84474's Priceline Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Priceline, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Priceline in any way.

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