Procter & Gamble: Agent just reads a script. Not good listeners...
A Procter & Gamble customer review by GetHuman user ~EB from November 24th, 2017
Background on ~EB's case
GetHuman: ~EB - can you tell our other Procter & Gamble customers when your case took place?
~EB: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Procter & Gamble, and if so, how?
GetHuman: And which of these common Procter & Gamble customer issues best describes the reason you wanted to talk to them?
(Shows ~EB a list of common Procter & Gamble problems)
~EB: "None of those really matches why I wanted to call Procter & Gamble that day." was why I was trying to call.
~EB's review of Procter & Gamble customer service
GetHuman: So how would you sum up your experience for GetHuman's Procter & Gamble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EB: Agent just reads a script. Not good listeners. It apparently takes *-* weeks to get a coupon for a replacement product in the mail.
GetHuman: Let's quantify your experience contacting Procter & Gamble. On a scale of 1 to 5, how easy is it go get help on a Procter & Gamble problem?
~EB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EB: I'd give them a five out of five on communication.
GetHuman: And what about Procter & Gamble's ability to quickly and effectively address your problem?
~EB: For that I would say one out of five.
GetHuman: And finally- any advice for other Procter & Gamble customers?
~EB: Call them early in the day or late. Don't forget any personal or account information you might need for Procter & Gamble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EB taken from his Procter & Gamble customer service problem that occurred on November 20th, 2017.