Progress Energy - Florida: Took over ** minutes to change service from Mom...
A Progress Energy - Florida customer review by GetHuman user ~JMM from November 20th, 2017
Background on ~JMM's case
GetHuman: ~JMM - can you tell our other Progress Energy - Florida customers when your case took place?
~JMM: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Progress Energy - Florida, and if so, how?
GetHuman: And which of these common Progress Energy - Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~JMM a list of common Progress Energy - Florida problems)
~JMM: "Complaint" was why I was trying to call.
~JMM's review of Progress Energy - Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy - Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JMM: Took over ** minutes to change service from Mom's name to my name. Required getting new service...and a $**.** 'administrative expenses' charge. AND....I had to endure a sales pitch about surge protection, water heater protection, and 'home wire' protection. THEN, I was switched to a 'partner' for 'free offers' from the utility company. I was not impressed.
GetHuman: Let's quantify your experience contacting Progress Energy - Florida. On a scale of 1 to 5, how easy is it go get help on a Progress Energy - Florida problem?
~JMM: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JMM: I'd give them a one out of five on communication.
GetHuman: And what about Progress Energy - Florida's ability to quickly and effectively address your problem?
~JMM: For that I would say one out of five.
GetHuman: And finally- any advice for other Progress Energy - Florida customers?
~JMM: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy - Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JMM taken from his Progress Energy - Florida customer service problem that occurred on November 13th, 2017.