Progressive Insurance: ** minutes on hold so far.... they picked up ab...

A Progressive Insurance customer review by GetHuman user ~REDNERD from November 28th, 2017

Background on ~REDNERD's case

GetHuman: ~REDNERD - can you tell our other Progressive Insurance customers when your case took place?
~REDNERD: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
~REDNERD: I used the 800-776-4737 number I found for on the GetHuman Progressive Insurance customer phone number page I was on: Progressive Insurance Customer Service Phone Number
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~REDNERD a list of common Progressive Insurance problems)
~REDNERD: "Make/Chase a claim" was why I was trying to call.

~REDNERD's review of Progressive Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~REDNERD: ** minutes on hold so far.... they picked up about ** minutes into the wait. i told them i was moving out of state and needed to see how my policy would change. They put me back on hold saying that it would only be a minute or two before i can talk to the 'correct' agent. At this point I'm almost curious how long it will take for someone to pickup, but i'm afraid my cordless will die before they do pickup.
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~REDNERD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~REDNERD: I'd give them a two out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~REDNERD: For that I would say one out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~REDNERD: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~REDNERD taken from his Progressive Insurance customer service problem that occurred on November 24th, 2017.

Progressive Insurance

2.92 of 5 stars | 71 reviews

~REDNERD's Progressive Insurance Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Progressive Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Progressive Insurance in any way.

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