Progressive Insurance: I feel they are a rude, not caring company.*One...

A Progressive Insurance customer review by GetHuman user ~Anonymous from November 23rd, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Progressive Insurance customers when your case took place?
~Anonymous: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
~Anonymous: I used the 800-776-4737 number I found for on the GetHuman Progressive Insurance customer phone number page I was on: Progressive Insurance Customer Service Phone Number
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Progressive Insurance problems)
~Anonymous: "Policy Question" was why I was trying to call.

~Anonymous's review of Progressive Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I feel they are a rude, not caring company.*One of there customers hit me, and I get treated liked ****, lied to, it was a circus. They should all be fired and start over while they still have a company to deal with.
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Progressive Insurance customer service problem that occurred on November 17th, 2017.

Progressive Insurance

2.92 of 5 stars | 71 reviews

~Anonymous's Progressive Insurance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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