Progressive Insurance: Policy change

A Progressive Insurance customer review by GetHuman user GetHuman-indeeds from November 30th, 2017

Background on GetHuman-indeeds's case

GetHuman: GetHuman-indeeds - can you tell our other Progressive Insurance customers when your case took place?
GetHuman-indeeds: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman-indeeds: I used the 800-776-4737 number I found for on the GetHuman Progressive Insurance customer phone number page I was on: Progressive Insurance Customer Service Phone Number
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-indeeds a list of common Progressive Insurance problems)
GetHuman-indeeds: "Coverage question" was why I was trying to call.

GetHuman-indeeds's review of Progressive Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-indeeds: Policy change
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-indeeds: I need to switch my policy from one car to another. This **** phone line is a complete disaster. I do not have all day to sit on hold. Human beings have jobs to do. Though I guess progressive employees aren't expected to do their jobs.
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
GetHuman-indeeds: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-indeeds: I'd give them a four out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
GetHuman-indeeds: For that I would say one out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
GetHuman-indeeds: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-indeeds taken from his Progressive Insurance customer service problem that occurred on November 25th, 2017.

Progressive Insurance

2.92 of 5 stars | 71 reviews

GetHuman-indeeds's Progressive Insurance Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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