Progressive Insurance: After being on hold for ** minutes i just decid...
A Progressive Insurance customer review by GetHuman user ~woodstock from November 7th, 2017
Background on ~woodstock's case
GetHuman: ~woodstock - can you tell our other Progressive Insurance customers when your case took place?
~woodstock: Yup. It was morning, on October 30th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~woodstock a list of common Progressive Insurance problems)
~woodstock: "Pay Bill" was why I was trying to call.
~woodstock's review of Progressive Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~woodstock: After being on hold for ** minutes i just decided to hang up and contact my uncle to get him to do simple changes i wanted to do to my policy, yet for some reason the website wouldnt let me do. (changes were moving vehicles over into storage)
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~woodstock: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~woodstock: I'd give them a one out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~woodstock: For that I would say four out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~woodstock: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~woodstock taken from his Progressive Insurance customer service problem that occurred on October 30th, 2017.