Progressive Insurance: Peggy at ext ***** was friendly, knowledable,*a...
A Progressive Insurance customer review by GetHuman user ~Sherry Patterson from November 9th, 2017
Background on ~Sherry Patterson's case
GetHuman: ~Sherry Patterson - can you tell our other Progressive Insurance customers when your case took place?
~Sherry Patterson: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Sherry Patterson a list of common Progressive Insurance problems)
~Sherry Patterson: "Renew coverage" was why I was trying to call.
~Sherry Patterson's review of Progressive Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sherry Patterson: Peggy at ext ***** was friendly, knowledable,*anwered all my questions. It was wonderful.*Thank you for hiring her. Sherry Patterson
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~Sherry Patterson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sherry Patterson: I'd give them a two out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~Sherry Patterson: For that I would say one out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~Sherry Patterson: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sherry Patterson taken from his Progressive Insurance customer service problem that occurred on November 8th, 2017.