Progressive Insurance: Waited ** minutes for first call*** minutes for...
A Progressive Insurance customer review by GetHuman user GetHuman-358857 from November 3rd, 2017
Background on GetHuman-358857's case
GetHuman: GetHuman-358857 - can you tell our other Progressive Insurance customers when your case took place?
GetHuman-358857: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-358857 a list of common Progressive Insurance problems)
GetHuman-358857: "Get insurance" was why I was trying to call.
GetHuman-358857's review of Progressive Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-358857: Waited ** minutes for first call*** minutes for second call*** minutes for last call...never a RESPONSE!!!
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
GetHuman-358857: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-358857: I'd give them a five out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
GetHuman-358857: For that I would say one out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
GetHuman-358857: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-358857 taken from his Progressive Insurance customer service problem that occurred on October 25th, 2017.