Progressive Insurance: It took ** min on hold to find out they are not...
A Progressive Insurance customer review by GetHuman user ~seandwe from November 23rd, 2017
Background on ~seandwe's case
GetHuman: ~seandwe - can you tell our other Progressive Insurance customers when your case took place?
~seandwe: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~seandwe a list of common Progressive Insurance problems)
~seandwe: "Renew coverage" was why I was trying to call.
~seandwe's review of Progressive Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~seandwe: It took ** min on hold to find out they are not able to update my account because they are doing system maintenance. If that were true why was each call not ** sec like mine was!
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~seandwe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~seandwe: I'd give them a five out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~seandwe: For that I would say one out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~seandwe: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~seandwe taken from his Progressive Insurance customer service problem that occurred on November 15th, 2017.