Progressive Insurance: this is not our insurance company but they were...
A Progressive Insurance customer review by GetHuman user ~cloudy calipso from November 15th, 2017
Background on ~cloudy calipso's case
GetHuman: ~cloudy calipso - can you tell our other Progressive Insurance customers when your case took place?
~cloudy calipso: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to Progressive Insurance, and if so, how?
GetHuman: And which of these common Progressive Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~cloudy calipso a list of common Progressive Insurance problems)
~cloudy calipso: "Pay Bill" was why I was trying to call.
~cloudy calipso's review of Progressive Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Progressive Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cloudy calipso: this is not our insurance company but they were nice and have been overly helpful in getting our lives back to normal after the accident. this number works well..
GetHuman: Let's quantify your experience contacting Progressive Insurance. On a scale of 1 to 5, how easy is it go get help on a Progressive Insurance problem?
~cloudy calipso: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cloudy calipso: I'd give them a one out of five on communication.
GetHuman: And what about Progressive Insurance's ability to quickly and effectively address your problem?
~cloudy calipso: For that I would say five out of five.
GetHuman: And finally- any advice for other Progressive Insurance customers?
~cloudy calipso: Call them early in the day or late. Don't forget any personal or account information you might need for Progressive Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cloudy calipso taken from his Progressive Insurance customer service problem that occurred on November 10th, 2017.