Prometric: WORST SERVICE EVERRRR!!!!!!!!*Still on hold for...
A Prometric customer review by GetHuman user ~annoyed.org from November 21st, 2017
Background on ~annoyed.org's case
GetHuman: ~annoyed.org - can you tell our other Prometric customers when your case took place?
~annoyed.org: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed.org a list of common Prometric problems)
~annoyed.org: "Reschedule Exam" was why I was trying to call.
~annoyed.org's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed.org: WORST SERVICE EVERRRR!!!!!!!!*Still on hold for over an hour. Contact number doesn't help. sends you to automated machine that tell you to go to the website and the website links don't work!! I used my confirmation * to confirm when my exam test date was and it worked, but when I wanted to cancel*reschedule it said the confirmation * or log in was incorrect!!!
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~annoyed.org: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed.org: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~annoyed.org: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
~annoyed.org: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed.org taken from his Prometric customer service problem that occurred on November 13th, 2017.