Provo Craft: Erica was so amazing! She answered the phone in...
A Provo Craft customer review by GetHuman user ~Marcie from November 6th, 2017
Background on ~Marcie's case
GetHuman: ~Marcie - can you tell our other Provo Craft customers when your case took place?
~Marcie: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Provo Craft, and if so, how?
GetHuman: And which of these common Provo Craft customer issues best describes the reason you wanted to talk to them?
(Shows ~Marcie a list of common Provo Craft problems)
~Marcie: "Warranty claim" was why I was trying to call.
~Marcie's review of Provo Craft customer service
GetHuman: So how would you sum up your experience for GetHuman's Provo Craft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marcie: Erica was so amazing! She answered the phone in less than * rings and helped me immediately. I had a default Cricut cartridge and I just had to give her the information and she immediately sent out a replacement for me. She was very kind and so helpful!
GetHuman: Let's quantify your experience contacting Provo Craft. On a scale of 1 to 5, how easy is it go get help on a Provo Craft problem?
~Marcie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marcie: I'd give them a two out of five on communication.
GetHuman: And what about Provo Craft's ability to quickly and effectively address your problem?
~Marcie: For that I would say five out of five.
GetHuman: And finally- any advice for other Provo Craft customers?
~Marcie: Call them early in the day or late. Don't forget any personal or account information you might need for Provo Craft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marcie taken from his Provo Craft customer service problem that occurred on November 1st, 2017.