Puget Sound Energy: I called to ask a question of when power was re...

A Puget Sound Energy customer review by GetHuman user GetHuman-246031 from October 30th, 2017

Background on GetHuman-246031's case

GetHuman: GetHuman-246031 - can you tell our other Puget Sound Energy customers when your case took place?
GetHuman-246031: Sure. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Puget Sound Energy, and if so, how?
GetHuman-246031: I used the 888-225-5773 number I found for on the GetHuman Puget Sound Energy customer phone number page I was on: Puget Sound Energy Customer Service Phone Number
GetHuman: And which of these common Puget Sound Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-246031 a list of common Puget Sound Energy problems)
GetHuman-246031: "Book appointment" was why I was trying to call.

GetHuman-246031's review of Puget Sound Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Puget Sound Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-246031: I called to ask a question of when power was restored to an employee's resident and the customer service person went out of their way to get me the information
GetHuman: Let's quantify your experience contacting Puget Sound Energy. On a scale of 1 to 5, how easy is it go get help on a Puget Sound Energy problem?
GetHuman-246031: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-246031: I'd give them a four out of five on communication.
GetHuman: And what about Puget Sound Energy's ability to quickly and effectively address your problem?
GetHuman-246031: For that I would say three out of five.
GetHuman: And finally- any advice for other Puget Sound Energy customers?
GetHuman-246031: Call them early in the day or late. Don't forget any personal or account information you might need for Puget Sound Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-246031 taken from his Puget Sound Energy customer service problem that occurred on October 25th, 2017.

Puget Sound Energy

5.00 of 5 stars | 8 reviews

GetHuman-246031's Puget Sound Energy Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Puget Sound Energy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Puget Sound Energy in any way.

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