Puget Sound Energy: The phone was answered immediately. I chose to...
A Puget Sound Energy customer review by GetHuman user GetHuman-179146 from November 6th, 2017
Background on GetHuman-179146's case
GetHuman: GetHuman-179146 - can you tell our other Puget Sound Energy customers when your case took place?
GetHuman-179146: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to Puget Sound Energy, and if so, how?
GetHuman: And which of these common Puget Sound Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-179146 a list of common Puget Sound Energy problems)
GetHuman-179146: "Change appointment" was why I was trying to call.
GetHuman-179146's review of Puget Sound Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Puget Sound Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-179146: The phone was answered immediately. I chose to actually follow the prompts like you're supposed to, rather than just mash the "zero" key repeatedly. Everything went very well.
GetHuman: Let's quantify your experience contacting Puget Sound Energy. On a scale of 1 to 5, how easy is it go get help on a Puget Sound Energy problem?
GetHuman-179146: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-179146: I'd give them a five out of five on communication.
GetHuman: And what about Puget Sound Energy's ability to quickly and effectively address your problem?
GetHuman-179146: For that I would say five out of five.
GetHuman: And finally- any advice for other Puget Sound Energy customers?
GetHuman-179146: Call them early in the day or late. Don't forget any personal or account information you might need for Puget Sound Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-179146 taken from his Puget Sound Energy customer service problem that occurred on November 2nd, 2017.