QVC.com: QVC overcharged me , apologized , yet sent bill...

A QVC.com customer review by GetHuman user GetHuman-myrubyp from December 4th, 2017

Background on GetHuman-myrubyp's case

GetHuman: GetHuman-myrubyp - can you tell our other QVC.com customers when your case took place?
GetHuman-myrubyp: Yeah. It was afternoon, on November 27th.
GetHuman: Did you reach out to QVC.com, and if so, how?
GetHuman-myrubyp: I used the 800-367-9444 number I found for on the GetHuman QVC.com customer phone number page I was on: QVC.com Customer Service Phone Number
GetHuman: And which of these common QVC.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-myrubyp a list of common QVC.com problems)
GetHuman-myrubyp: "Track order" was why I was trying to call.

GetHuman-myrubyp's review of QVC.com customer service

GetHuman: So how would you sum up your experience for GetHuman's QVC.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-myrubyp: QVC overcharged me , apologized , yet sent bill to collections after refusing s check countless times
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-myrubyp: I bought a Dyson on easy pay but it didn't turnout so say .. Not at all . QVC revoked our memberships and blocked so much business from my mother and me. Now we are both banned . I have tried to talk to customer support probably ** times but their strange office hours make it nearly impossible .
GetHuman: Let's quantify your experience contacting QVC.com. On a scale of 1 to 5, how easy is it go get help on a QVC.com problem?
GetHuman-myrubyp: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-myrubyp: I'd give them a one out of five on communication.
GetHuman: And what about QVC.com's ability to quickly and effectively address your problem?
GetHuman-myrubyp: For that I would say two out of five.
GetHuman: And finally- any advice for other QVC.com customers?
GetHuman-myrubyp: Call them early in the day or late. Don't forget any personal or account information you might need for QVC.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-myrubyp taken from his QVC.com customer service problem that occurred on November 27th, 2017.

QVC.com

3.00 of 5 stars | 11 reviews

GetHuman-myrubyp's QVC.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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