QVC.com: This company took my order and charged both my...

A QVC.com customer review by GetHuman user ~Disappointed and hurt from November 15th, 2017

Background on ~Disappointed and hurt's case

GetHuman: ~Disappointed and hurt - can you tell our other QVC.com customers when your case took place?
~Disappointed and hurt: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to QVC.com, and if so, how?
~Disappointed and hurt: I used the 800-367-9444 number I found for on the GetHuman QVC.com customer phone number page I was on: QVC.com Customer Service Phone Number
GetHuman: And which of these common QVC.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed and hurt a list of common QVC.com problems)
~Disappointed and hurt: "Track order" was why I was trying to call.

~Disappointed and hurt's review of QVC.com customer service

GetHuman: So how would you sum up your experience for GetHuman's QVC.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed and hurt: This company took my order and charged both my credit card and my wife's credit card and then failed to deliver the product at all, ruining a birthday*Easter surprise for my daughter and her family. Customer service was awful, including supervisors. I am filing a complaint with BBB and would never recommend QVC to anyone.
GetHuman: Let's quantify your experience contacting QVC.com. On a scale of 1 to 5, how easy is it go get help on a QVC.com problem?
~Disappointed and hurt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed and hurt: I'd give them a five out of five on communication.
GetHuman: And what about QVC.com's ability to quickly and effectively address your problem?
~Disappointed and hurt: For that I would say five out of five.
GetHuman: And finally- any advice for other QVC.com customers?
~Disappointed and hurt: Call them early in the day or late. Don't forget any personal or account information you might need for QVC.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed and hurt taken from his QVC.com customer service problem that occurred on November 6th, 2017.

QVC.com

3.00 of 5 stars | 11 reviews

~Disappointed and hurt's QVC.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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