QuickBooks: I only had to wait * minutes to reach a represe...
A QuickBooks customer review by GetHuman user ~Be the Change from November 27th, 2017
Background on ~Be the Change's case
GetHuman: ~Be the Change - can you tell our other QuickBooks customers when your case took place?
~Be the Change: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Be the Change a list of common QuickBooks problems)
~Be the Change: "Cancel Service" was why I was trying to contact.
~Be the Change's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Be the Change: I only had to wait * minutes to reach a representative (thank you!) but then was transferred to * other people and spent ** minutes trying to get an answer why our credit card was charged a different amount than the invoice.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Be the Change: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Be the Change: I'd give them a five out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Be the Change: For that I would say three out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Be the Change: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Be the Change taken from his QuickBooks customer service problem that occurred on November 23rd, 2017.