QuickBooks: **** robot connects you to another one that say...
A QuickBooks customer review by GetHuman user GetHuman-437292 from November 24th, 2017
Background on GetHuman-437292's case
GetHuman: GetHuman-437292 - can you tell our other QuickBooks customers when your case took place?
GetHuman-437292: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437292 a list of common QuickBooks problems)
GetHuman-437292: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-437292's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437292: **** robot connects you to another one that says please wait * times, apologizes for not connecting you and instructs you to hang up and call back.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
GetHuman-437292: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437292: I'd give them a one out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
GetHuman-437292: For that I would say five out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
GetHuman-437292: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437292 taken from his QuickBooks customer service problem that occurred on November 18th, 2017.