QuickBooks: two issue* *) pay employees icon not working...

A QuickBooks customer review by GetHuman user GetHuman-howaida from December 7th, 2017

Background on GetHuman-howaida's case

GetHuman: GetHuman-howaida - can you tell our other QuickBooks customers when your case took place?
GetHuman-howaida: Yes. It was morning, on December 1st.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman-howaida: I used the 800-926-3667 number I found for on the GetHuman QuickBooks customer phone number page I was on: QuickBooks Customer Service Phone Number
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-howaida a list of common QuickBooks problems)
GetHuman-howaida: "Cancel order" was why I was trying to call.

GetHuman-howaida's review of QuickBooks customer service

GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-howaida: two issue* *) pay employees icon not working. *) keep receiving error messages a lot.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-howaida: My version is Accountant ****.**) I use payroll manual calculation, and I can't pay employees using home screen or employee list, just freeze. **) because of the previous issue I uninstalled the application and re-installed, but didn't fix it. In addition start pop up message repeatedly with different error message like this**An error has occurred in the script on this page *Line:*char:*Error:*URL:*that wasn't happening before I uninstalled the application.*Also I re-downloaded windows in case was the cause of the payroll issue.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
GetHuman-howaida: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-howaida: I'd give them a five out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
GetHuman-howaida: For that I would say four out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
GetHuman-howaida: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-howaida taken from his QuickBooks customer service problem that occurred on December 1st, 2017.


3.43 of 5 stars | 155 reviews

GetHuman-howaida's QuickBooks Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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