QuickBooks: Been locked out of my QBO account for * busines...
A QuickBooks customer review by GetHuman user ~Worst Experience Ever from November 28th, 2017
Background on ~Worst Experience Ever's case
GetHuman: ~Worst Experience Ever - can you tell our other QuickBooks customers when your case took place?
~Worst Experience Ever: Yeah. It was evening, on November 26th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Worst Experience Ever a list of common QuickBooks problems)
~Worst Experience Ever: "Make a purchase" was why I was trying to call.
~Worst Experience Ever's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Worst Experience Ever: Been locked out of my QBO account for * business - and the reps at customer service cannot tell me how long till I am able to access. Been a customer for * years - this is Horrible customer service..
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Worst Experience Ever: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Worst Experience Ever: I'd give them a three out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Worst Experience Ever: For that I would say five out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Worst Experience Ever: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Worst Experience Ever taken from his QuickBooks customer service problem that occurred on November 26th, 2017.