QuickBooks: After explaining a bad experience I had minutes...

A QuickBooks customer review by GetHuman user ~Get real quickbooks from November 28th, 2017

Background on ~Get real quickbooks's case

GetHuman: ~Get real quickbooks - can you tell our other QuickBooks customers when your case took place?
~Get real quickbooks: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to QuickBooks, and if so, how?
~Get real quickbooks: I used the 800-926-3667 number I found for on the GetHuman QuickBooks customer phone number page I was on: QuickBooks Customer Service Phone Number
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Get real quickbooks a list of common QuickBooks problems)
~Get real quickbooks: "Technical support" was why I was trying to call.

~Get real quickbooks's review of QuickBooks customer service

GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get real quickbooks: After explaining a bad experience I had minutes before from calling people from a phone number in India this lady had no remorse. Takes all my contact info then I get disconnected after being on hold for ** minutes. She obviously didn't care to call me back and I didn't catch her name. Looks like another person at work just for a paycheck and no real involvement with customer service. Avoid this number in India **** *** ****. I was told to f- off from a guy claiming to be Nicholao. Called back several times and disconnected after they had my contact info. One guy also stated in India and when I asked to talk to somebody in the United States he said he was in the United States go figure. Dan, mike, Arian and Nicholoa were the people's names I supposedly were talking to. Some of these names don't even match the voices if you know what I mean.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Get real quickbooks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get real quickbooks: I'd give them a five out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Get real quickbooks: For that I would say one out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Get real quickbooks: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get real quickbooks taken from his QuickBooks customer service problem that occurred on November 21st, 2017.

QuickBooks

3.43 of 5 stars | 155 reviews

~Get real quickbooks's QuickBooks Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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