QuickBooks: volume was low, but I could hear. She resolved...
A QuickBooks customer review by GetHuman user ~QB's user from November 24th, 2017
Background on ~QB's user's case
GetHuman: ~QB's user - can you tell our other QuickBooks customers when your case took place?
~QB's user: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~QB's user a list of common QuickBooks problems)
~QB's user: "Cancel Service" was why I was trying to call.
~QB's user's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~QB's user: volume was low, but I could hear. She resolved my issues with trying to troubleshoot multiuser set up between vista and **network share*permissions*firewall, etc. I am the only admin person, so I had to answer the phone*produce a paycheck, multiple interruptions to me all while she patiently waited until I could get through the next step! Her name was Maria, thank you Maria!
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~QB's user: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~QB's user: I'd give them a three out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~QB's user: For that I would say two out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~QB's user: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~QB's user taken from his QuickBooks customer service problem that occurred on November 14th, 2017.