QuickBooks: They send you from one person to another and no...
A QuickBooks customer review by GetHuman user ~Amish Furniture and More, Inc from November 25th, 2017
Background on ~Amish Furniture and More, Inc's case
GetHuman: ~Amish Furniture and More, Inc - can you tell our other QuickBooks customers when your case took place?
~Amish Furniture and More, Inc: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Amish Furniture and More, Inc a list of common QuickBooks problems)
~Amish Furniture and More, Inc: "Change order" was why I was trying to contact.
~Amish Furniture and More, Inc's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amish Furniture and More, Inc: They send you from one person to another and none can help, but you have to wait for each person. Terrible customer service.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Amish Furniture and More, Inc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amish Furniture and More, Inc: I'd give them a two out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Amish Furniture and More, Inc: For that I would say five out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Amish Furniture and More, Inc: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amish Furniture and More, Inc taken from his QuickBooks customer service problem that occurred on November 21st, 2017.