Quicken: I forgot to tell you that there IS a chat but i...

A Quicken customer review by GetHuman user ~Adele Bark from November 26th, 2017

Background on ~Adele Bark's case

GetHuman: ~Adele Bark - can you tell our other Quicken customers when your case took place?
~Adele Bark: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Quicken, and if so, how?
~Adele Bark: I used the 888-311-7276 number I found for on the GetHuman Quicken customer phone number page I was on: Quicken Customer Service Phone Number
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Adele Bark a list of common Quicken problems)
~Adele Bark: "Overcharge/Strange charge" was why I was trying to call.

~Adele Bark's review of Quicken customer service

GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adele Bark: I forgot to tell you that there IS a chat but it is not a good experience. put in Quicken.com and you will find a tiny word chat to click on. There is no support on the support site. It is a Community Cite
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Adele Bark: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adele Bark: I'd give them a three out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Adele Bark: For that I would say four out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Adele Bark: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adele Bark taken from his Quicken customer service problem that occurred on November 21st, 2017.

Quicken

2.33 of 5 stars | 103 reviews

~Adele Bark's Quicken Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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