RBC Wealth Management: In my ** years of investing, I have NEVER exper...
A RBC Wealth Management customer review by GetHuman user ~LM from November 23rd, 2017
Background on ~LM's case
GetHuman: ~LM - can you tell our other RBC Wealth Management customers when your case took place?
~LM: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to RBC Wealth Management, and if so, how?
GetHuman: And which of these common RBC Wealth Management customer issues best describes the reason you wanted to talk to them?
(Shows ~LM a list of common RBC Wealth Management problems)
~LM: "Setup an account" was why I was trying to call.
~LM's review of RBC Wealth Management customer service
GetHuman: So how would you sum up your experience for GetHuman's RBC Wealth Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LM: In my ** years of investing, I have NEVER experienced as bad of service, incompetence of information or stupidity as I experienced with RBC. Their online tools are terrible, the three advisors who "worked" on my accounts were each looking to boost their own commissions rather than actually choose appropriate investments for my accounts. The straw that broke the camels back was when I discovered they had sold a **-month CD after ** months which meant I lost every penny of interest that had accrued. Even after I explained how stupid that was, they still didn't get it. Idiots! Putting your money under a mattress is better than paying them to "handle" your savings accounts.
GetHuman: Let's quantify your experience contacting RBC Wealth Management. On a scale of 1 to 5, how easy is it go get help on a RBC Wealth Management problem?
~LM: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LM: I'd give them a one out of five on communication.
GetHuman: And what about RBC Wealth Management's ability to quickly and effectively address your problem?
~LM: For that I would say one out of five.
GetHuman: And finally- any advice for other RBC Wealth Management customers?
~LM: Call them early in the day or late. Don't forget any personal or account information you might need for RBC Wealth Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LM taken from his RBC Wealth Management customer service problem that occurred on November 20th, 2017.