RBC Wealth Management: The worst customer service imaginable. Brokers...
A RBC Wealth Management customer review by GetHuman user GetHuman-202617 from November 15th, 2017
Background on GetHuman-202617's case
GetHuman: GetHuman-202617 - can you tell our other RBC Wealth Management customers when your case took place?
GetHuman-202617: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to RBC Wealth Management, and if so, how?
GetHuman: And which of these common RBC Wealth Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-202617 a list of common RBC Wealth Management problems)
GetHuman-202617: "Complaint" was why I was trying to call.
GetHuman-202617's review of RBC Wealth Management customer service
GetHuman: So how would you sum up your experience for GetHuman's RBC Wealth Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-202617: The worst customer service imaginable. Brokers and advisers are incompetent and lacking integrity. Executive management is morally bankrupt.
GetHuman: Let's quantify your experience contacting RBC Wealth Management. On a scale of 1 to 5, how easy is it go get help on a RBC Wealth Management problem?
GetHuman-202617: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-202617: I'd give them a four out of five on communication.
GetHuman: And what about RBC Wealth Management's ability to quickly and effectively address your problem?
GetHuman-202617: For that I would say three out of five.
GetHuman: And finally- any advice for other RBC Wealth Management customers?
GetHuman-202617: Call them early in the day or late. Don't forget any personal or account information you might need for RBC Wealth Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-202617 taken from his RBC Wealth Management customer service problem that occurred on November 8th, 2017.