RCA / Thomson Electronics: Have one-for-all remote and cannot program.*THE...
A RCA / Thomson Electronics customer review by GetHuman user ~elsaint from November 17th, 2017
Background on ~elsaint's case
GetHuman: ~elsaint - can you tell our other RCA / Thomson Electronics customers when your case took place?
~elsaint: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to RCA / Thomson Electronics, and if so, how?
GetHuman: And which of these common RCA / Thomson Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~elsaint a list of common RCA / Thomson Electronics problems)
~elsaint: "Returns" was why I was trying to call.
~elsaint's review of RCA / Thomson Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's RCA / Thomson Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elsaint: Have one-for-all remote and cannot program.*THEY said not responsible and to call RCA.*Basically NO ONE IS RESPONSIBLE... *GREAT SERVICE * GREAT SATISFACTION.*Will consider this next time buying ANYTHING.*Only talks about televisions and could NOT get a person on the phone. Push-this... push...that button is all I get.* * * * T E R R I B L E * * * SERVICE*Basically... NO CUSTOMER SUPPORT
GetHuman: Let's quantify your experience contacting RCA / Thomson Electronics. On a scale of 1 to 5, how easy is it go get help on a RCA / Thomson Electronics problem?
~elsaint: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elsaint: I'd give them a one out of five on communication.
GetHuman: And what about RCA / Thomson Electronics's ability to quickly and effectively address your problem?
~elsaint: For that I would say two out of five.
GetHuman: And finally- any advice for other RCA / Thomson Electronics customers?
~elsaint: Call them early in the day or late. Don't forget any personal or account information you might need for RCA / Thomson Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elsaint taken from his RCA / Thomson Electronics customer service problem that occurred on November 9th, 2017.