RCA / Thomson Electronics: The customer*technical support was ecellent. At...
A RCA / Thomson Electronics customer review by GetHuman user ~vn4000 from November 1st, 2017
Background on ~vn4000's case
GetHuman: ~vn4000 - can you tell our other RCA / Thomson Electronics customers when your case took place?
~vn4000: Sure. It was morning, on October 22nd.
GetHuman: Did you reach out to RCA / Thomson Electronics, and if so, how?
GetHuman: And which of these common RCA / Thomson Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~vn4000 a list of common RCA / Thomson Electronics problems)
~vn4000: "Returns" was why I was trying to call.
~vn4000's review of RCA / Thomson Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's RCA / Thomson Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vn4000: The customer*technical support was ecellent. At one point, my phone dropped the call. Paul, the tech support person, called me right back . Excellent service!!
GetHuman: Let's quantify your experience contacting RCA / Thomson Electronics. On a scale of 1 to 5, how easy is it go get help on a RCA / Thomson Electronics problem?
~vn4000: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vn4000: I'd give them a three out of five on communication.
GetHuman: And what about RCA / Thomson Electronics's ability to quickly and effectively address your problem?
~vn4000: For that I would say two out of five.
GetHuman: And finally- any advice for other RCA / Thomson Electronics customers?
~vn4000: Call them early in the day or late. Don't forget any personal or account information you might need for RCA / Thomson Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vn4000 taken from his RCA / Thomson Electronics customer service problem that occurred on October 22nd, 2017.