RCI: I called this * today,****, and asked for a Dir...
A RCI customer review by GetHuman user GetHuman-262944 from November 12th, 2017
Background on GetHuman-262944's case
GetHuman: GetHuman-262944 - can you tell our other RCI customers when your case took place?
GetHuman-262944: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to RCI, and if so, how?
GetHuman: And which of these common RCI customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262944 a list of common RCI problems)
GetHuman-262944: "Complaint" was why I was trying to call.
GetHuman-262944's review of RCI customer service
GetHuman: So how would you sum up your experience for GetHuman's RCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262944: I called this * today,****, and asked for a Directory, which I would think would have been sent upon joining. I joined on June **, and am still waiting. I found that this is a common complaint, I then asked for Customer Service *, and was given an email address that I couldn't open.
GetHuman: Let's quantify your experience contacting RCI. On a scale of 1 to 5, how easy is it go get help on a RCI problem?
GetHuman-262944: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262944: I'd give them a one out of five on communication.
GetHuman: And what about RCI's ability to quickly and effectively address your problem?
GetHuman-262944: For that I would say one out of five.
GetHuman: And finally- any advice for other RCI customers?
GetHuman-262944: Call them early in the day or late. Don't forget any personal or account information you might need for RCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262944 taken from his RCI customer service problem that occurred on November 5th, 2017.