RCI: could have noone on the phone
A RCI customer review by GetHuman user ~emmanuel prepetit from November 23rd, 2017
Background on ~emmanuel prepetit's case
GetHuman: ~emmanuel prepetit - can you tell our other RCI customers when your case took place?
~emmanuel prepetit: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to RCI, and if so, how?
GetHuman: And which of these common RCI customer issues best describes the reason you wanted to talk to them?
(Shows ~emmanuel prepetit a list of common RCI problems)
~emmanuel prepetit: "Cancel booking" was why I was trying to call.
~emmanuel prepetit's review of RCI customer service
GetHuman: So how would you sum up your experience for GetHuman's RCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emmanuel prepetit: could have noone on the phone
GetHuman: Let's quantify your experience contacting RCI. On a scale of 1 to 5, how easy is it go get help on a RCI problem?
~emmanuel prepetit: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emmanuel prepetit: I'd give them a three out of five on communication.
GetHuman: And what about RCI's ability to quickly and effectively address your problem?
~emmanuel prepetit: For that I would say four out of five.
GetHuman: And finally- any advice for other RCI customers?
~emmanuel prepetit: Call them early in the day or late. Don't forget any personal or account information you might need for RCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emmanuel prepetit taken from his RCI customer service problem that occurred on November 17th, 2017.