ROBLOX: Kicked off, tried signing in, forgot password
A ROBLOX customer review by GetHuman user GetHuman45530 from December 7th, 2017
Background on GetHuman45530's case
GetHuman: GetHuman45530 - can you tell our other ROBLOX customers when your case took place?
GetHuman45530: Yup. It was late at night, on November 29th.
GetHuman: Did you reach out to ROBLOX, and if so, how?
GetHuman: And which of these common ROBLOX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman45530 a list of common ROBLOX problems)
GetHuman45530: "Service problem" was why I was trying to call.
GetHuman45530's review of ROBLOX customer service
GetHuman: So how would you sum up your experience for GetHuman's ROBLOX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman45530: Kicked off, tried signing in, forgot password
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman45530: Tried the password I use but doesn't work, no email address on the account
GetHuman: Let's quantify your experience contacting ROBLOX. On a scale of 1 to 5, how easy is it go get help on a ROBLOX problem?
GetHuman45530: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman45530: I'd give them a one out of five on communication.
GetHuman: And what about ROBLOX's ability to quickly and effectively address your problem?
GetHuman45530: For that I would say two out of five.
GetHuman: And finally- any advice for other ROBLOX customers?
GetHuman45530: Call them early in the day or late. Don't forget any personal or account information you might need for ROBLOX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman45530 taken from his ROBLOX customer service problem that occurred on November 29th, 2017.