Radio Shack: Very poor customer service from all the workers...
A Radio Shack customer review by GetHuman user ~humbleone from November 6th, 2017
Background on ~humbleone's case
GetHuman: ~humbleone - can you tell our other Radio Shack customers when your case took place?
~humbleone: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows ~humbleone a list of common Radio Shack problems)
~humbleone: "Make a purchase" was why I was trying to call.
~humbleone's review of Radio Shack customer service
GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~humbleone: Very poor customer service from all the workers from the manger down to the workers, called up head of time, told me they had it in stock. *** N Michigan ave chicago il**.*Manger had no respect for customers he was on the phone while speaking to me and other customers.**.*Workers were very unprofessional they didn*€*t even take the time to help me.**.*On the phone they told we have it in stock, went there and they were no help wasted hour and *:** minutes of my time.**.*They were very arrogant and helpless didn*€*t even now what they were talking about.**.*To make things worse the women worker was cunningly laughing at me she thought she could push my button.**.*Had very bad experience don*€*t bother going to this location.
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
~humbleone: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~humbleone: I'd give them a four out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
~humbleone: For that I would say three out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
~humbleone: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~humbleone taken from his Radio Shack customer service problem that occurred on October 29th, 2017.