Radio Shack: This email is regarding the impeccable world cl...
A Radio Shack customer review by GetHuman user ~Ramon from November 21st, 2017
Background on ~Ramon's case
GetHuman: ~Ramon - can you tell our other Radio Shack customers when your case took place?
~Ramon: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows ~Ramon a list of common Radio Shack problems)
~Ramon: "Technical support" was why I was trying to call.
~Ramon's review of Radio Shack customer service
GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ramon: This email is regarding the impeccable world class service I received on Tuesdays **-**-** from Lance at your Hyde Park location in Chicago IL. I pass several Radio Shack locations just to be serviced by him and won't go if he's not there. Its employees like him that make the visit worth while. He manages to help whether the product is in stock or not. He should be honored in every possible way. ***Your loyal customer*Ramon*Sent from Windows Mail
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
~Ramon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ramon: I'd give them a five out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
~Ramon: For that I would say one out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
~Ramon: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ramon taken from his Radio Shack customer service problem that occurred on November 18th, 2017.