Radio Shack: Horrible customer service need corprate help bu...

A Radio Shack customer review by GetHuman user GetHuman-billerm from December 1st, 2017

Background on GetHuman-billerm's case

GetHuman: GetHuman-billerm - can you tell our other Radio Shack customers when your case took place?
GetHuman-billerm: Yes. It was afternoon, on November 28th.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman-billerm: I used the 800-843-7422 number I found for on the GetHuman Radio Shack customer phone number page I was on: Radio Shack Customer Service Phone Number
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-billerm a list of common Radio Shack problems)
GetHuman-billerm: "Complaint" was why I was trying to call.

GetHuman-billerm's review of Radio Shack customer service

GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-billerm: Horrible customer service need corprate help but the phone number doesn't work
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-billerm: I had scheduled to have Internet installed they quoted my husband *** dollars for all of it. They get here and say it's an additional ** for the router they didn't tell us about. The guy starts working on installingit and he said he wwould go back to the store and see what was going on i asked him to hook it up and install it he climbed the tower and left. I called the store and they want to put me off for another day. Here's a news flash when your scheduled to install it you don't leave when the customer tells you they want it installed and have store say they will reschedule for another day news flash want it done today as scheduled. Never had this kind of none sense from an Internet provider this whole situation is bs it needs to be hooked up today as scheduled he should of never took it down and left in the first place i am on fire pissed off
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
GetHuman-billerm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-billerm: I'd give them a one out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
GetHuman-billerm: For that I would say five out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
GetHuman-billerm: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-billerm taken from his Radio Shack customer service problem that occurred on November 28th, 2017.

Radio Shack

2.33 of 5 stars | 23 reviews

GetHuman-billerm's Radio Shack Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Radio Shack, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Radio Shack in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!