Radio Shack: I bought a drone today for $** at *:**pm for my...

A Radio Shack customer review by GetHuman user GetHuman-24tumad from November 30th, 2017

Background on GetHuman-24tumad's case

GetHuman: GetHuman-24tumad - can you tell our other Radio Shack customers when your case took place?
GetHuman-24tumad: Yeah. It was late at night, on November 27th.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman-24tumad: I used the 800-843-7422 number I found for on the GetHuman Radio Shack customer phone number page I was on: Radio Shack Customer Service Phone Number
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-24tumad a list of common Radio Shack problems)
GetHuman-24tumad: "Track order" was why I was trying to call.

GetHuman-24tumad's review of Radio Shack customer service

GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-24tumad: I bought a drone today for $** at *:**pm for my nephew. I asked manager if i could return it sinc...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-24tumad: I bought a drone today for $** at *:**pm for my nephew. I asked manager if i could return it since i dont know nothing about drones. He said yes. My nephew looked it up on line and saw that the battery is installed to drone. You cant buy a spare battery for it. So he didnt want it. I went back at *:**pm and the same Manager Gus Sandoval said i cant return. No refunds on drones. I was like u never said that to me. After he opened it and said i used it cuz it had scratches. He didnt even want to give me store credit. He is really rude and left to the back no carring for his customer. Rafael the other employee saw how rude he was. How could you guys have people representing ur company like that? Once i left, i called to get their names and manager answered, he didnt want to give me his co worker's name because he never helped me. I was like" u left me talking to my self and he was kind enough to tell me sorry for inconvenience. " Then he accused me of solicitating over the phone. I really feel upset with you guys. It was Maywood C.a *****. My name is ruben ramirez (***) ***-****. Pls contact me asap. He ruined my christmas.
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
GetHuman-24tumad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-24tumad: I'd give them a four out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
GetHuman-24tumad: For that I would say one out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
GetHuman-24tumad: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-24tumad taken from his Radio Shack customer service problem that occurred on November 27th, 2017.

Radio Shack

2.33 of 5 stars | 23 reviews

GetHuman-24tumad's Radio Shack Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Radio Shack, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Radio Shack in any way.

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