Radio Shack: Bogus number. The only part that 'works' is the...
A Radio Shack customer review by GetHuman user ~gogetter1 from November 25th, 2017
Background on ~gogetter1's case
GetHuman: ~gogetter1 - can you tell our other Radio Shack customers when your case took place?
~gogetter1: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows ~gogetter1 a list of common Radio Shack problems)
~gogetter1: "Track order" was why I was trying to call.
~gogetter1's review of Radio Shack customer service
GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gogetter1: Bogus number. The only part that 'works' is the beginning, where there is a recorded greeting welcoming you to Radio Shack. After that, regardless of which option you press after the prompting, including zero, the line always disconnects you and all you hear is a dial tone. It's almost as if someone set this up as a prank, just to frustrate people. Weird!
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
~gogetter1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gogetter1: I'd give them a two out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
~gogetter1: For that I would say five out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
~gogetter1: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gogetter1 taken from his Radio Shack customer service problem that occurred on November 21st, 2017.