Radio Shack: Was promised I could return something over ** d...

A Radio Shack customer review by GetHuman user GetHuman-lizamsd from December 1st, 2017

Background on GetHuman-lizamsd's case

GetHuman: GetHuman-lizamsd - can you tell our other Radio Shack customers when your case took place?
GetHuman-lizamsd: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman-lizamsd: I used the 800-843-7422 number I found for on the GetHuman Radio Shack customer phone number page I was on: Radio Shack Customer Service Phone Number
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lizamsd a list of common Radio Shack problems)
GetHuman-lizamsd: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-lizamsd's review of Radio Shack customer service

GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lizamsd: Was promised I could return something over ** days but when I went in I was accused of lying. Tr...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-lizamsd: Was promised I could return something over ** days but when I went in I was accused of lying. Tried for * weeks to reach Radio Shack on the two phone numbers they have (***) ***-**** & (***) ***-*****, reach the same tree and no matter what I do, system hangs up on me (except once where I was on hold for almost * hours before it hung up.
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
GetHuman-lizamsd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lizamsd: I'd give them a five out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
GetHuman-lizamsd: For that I would say one out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
GetHuman-lizamsd: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lizamsd taken from his Radio Shack customer service problem that occurred on November 22nd, 2017.

Radio Shack

2.33 of 5 stars | 23 reviews

GetHuman-lizamsd's Radio Shack Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Radio Shack, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Radio Shack in any way.

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