Radio Shack: I was told by the store clerk that they did not...
A Radio Shack customer review by GetHuman user ~PastCustomer from November 25th, 2017
Background on ~PastCustomer's case
GetHuman: ~PastCustomer - can you tell our other Radio Shack customers when your case took place?
~PastCustomer: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows ~PastCustomer a list of common Radio Shack problems)
~PastCustomer: "Complaint" was why I was trying to call.
~PastCustomer's review of Radio Shack customer service
GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PastCustomer: I was told by the store clerk that they did not have a manager's phone nber to get me help for return. The customer service number left me sitting on the phone and no one picked up. I will never shop at Radio Shack again and I will share my ridiculous experience with others I wilwork with to warn them of products that do not work and lack of service overall.
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
~PastCustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PastCustomer: I'd give them a two out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
~PastCustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
~PastCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PastCustomer taken from his Radio Shack customer service problem that occurred on November 23rd, 2017.