Rand McNally: The young man who answered my call was very fri...
A Rand McNally customer review by GetHuman user ~poiuytrewq from November 28th, 2017
Background on ~poiuytrewq's case
GetHuman: ~poiuytrewq - can you tell our other Rand McNally customers when your case took place?
~poiuytrewq: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows ~poiuytrewq a list of common Rand McNally problems)
~poiuytrewq: "Account Access" was why I was trying to call.
~poiuytrewq's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~poiuytrewq: The young man who answered my call was very friendly and was able to confirm if they sold the Atlas that I was searching for, the price and if it was in stock. I have read a few negative reviews about hold times but can only assume the person may have been trying to get through on a Monday which is when most companies experience much higher than normal call volumes. I still love Rand McNally and wish them continued success.
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
~poiuytrewq: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~poiuytrewq: I'd give them a three out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
~poiuytrewq: For that I would say four out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
~poiuytrewq: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~poiuytrewq taken from his Rand McNally customer service problem that occurred on November 18th, 2017.