Rand McNally: If I had known that a signature was required to...
A Rand McNally customer review by GetHuman user GetHuman-393589 from November 19th, 2017
Background on GetHuman-393589's case
GetHuman: GetHuman-393589 - can you tell our other Rand McNally customers when your case took place?
GetHuman-393589: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-393589 a list of common Rand McNally problems)
GetHuman-393589: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-393589's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-393589: If I had known that a signature was required to receive my order, I would have bought the product elsewhere.
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
GetHuman-393589: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-393589: I'd give them a one out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
GetHuman-393589: For that I would say one out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
GetHuman-393589: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-393589 taken from his Rand McNally customer service problem that occurred on November 10th, 2017.