Rand McNally: My gps stop working saying *Unfortunately, truc...
A Rand McNally customer review by GetHuman user GetHuman-carpiohe from December 10th, 2017
Background on GetHuman-carpiohe's case
GetHuman: GetHuman-carpiohe - can you tell our other Rand McNally customers when your case took place?
GetHuman-carpiohe: Yes. It was morning, on December 6th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-carpiohe a list of common Rand McNally problems)
GetHuman-carpiohe: "Device Support" was why I was trying to call.
GetHuman-carpiohe's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-carpiohe: My gps stop working saying *Unfortunately, truck gps has stopped
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-carpiohe: I even restart and reset the gps, I connected to wifi in case it was needed an update but nothing still saying same thing
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
GetHuman-carpiohe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-carpiohe: I'd give them a five out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
GetHuman-carpiohe: For that I would say two out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
GetHuman-carpiohe: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-carpiohe taken from his Rand McNally customer service problem that occurred on December 6th, 2017.