Rand McNally: we bought a *** spent ***. dollars on it just...
A Rand McNally customer review by GetHuman user ~kathy from November 25th, 2017
Background on ~kathy's case
GetHuman: ~kathy - can you tell our other Rand McNally customers when your case took place?
~kathy: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy a list of common Rand McNally problems)
~kathy: "Device Support" was why I was trying to call.
~kathy's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy: we bought a *** spent ***. dollars on it just a little over a year we started having problems just as the warrentee is ending the power supply goes out we replaced that *x but we were still having the freezing problem and then the blasted thing would go blank we had been reseting the thing for quite awhile because that is what they told us to do that some of them have glitches . oh but we could purchase a new one and see if we had the same troubles . finally the thing just went we called got a guy nmaed Nathan he said he was a supervisor and we asked what they can do since we had problems with this thing virtually every since the warantee went out. he said we could send it back to them and they would fix it for **. dollars or he would give us a **% discount on the same model *** new one. we explained we are truck drivers and that we needed the gps now couldnt they just give us a discount coupon that we could use in the truck stop to get a new one . he said no and when i asked to sp
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
~kathy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy: I'd give them a five out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
~kathy: For that I would say two out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
~kathy: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy taken from his Rand McNally customer service problem that occurred on November 17th, 2017.