ReachOut Wireless: up graded my phone, it is now over the ** days...
A ReachOut Wireless customer review by GetHuman user ~funkylowlow from November 12th, 2017
Background on ~funkylowlow's case
GetHuman: ~funkylowlow - can you tell our other ReachOut Wireless customers when your case took place?
~funkylowlow: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~funkylowlow a list of common ReachOut Wireless problems)
~funkylowlow: "Overcharge/Strange charge" was why I was trying to call.
~funkylowlow's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~funkylowlow: up graded my phone, it is now over the ** days according to their website, it takes to receive your phone. *When I questioned the rep. about the tracking number through Fedex, I let him know it is not being delivered through Fedex ground or Fedex home..it states fedexpostal. Which means they deliver it to the post office. There is no tracking number for the post office, the Fedex tracking does not work on USPS tracking site. The STUPID rep. told me what I already knew according to Fedex website. He had no clue if the phone was ever delivered to the post office from fedex. He started to play games with the phone by stating he could not hear me but throughout the whole conversation he heard every thing. Our Government should be ashamed to have Foreigners to do work Americans can do. This customer service rep. was from INDIA. They will give an American name, to make it appear they are American. Customer Service *****....Such incompetents, and ignorance and non English speaking TAR
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~funkylowlow: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~funkylowlow: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~funkylowlow: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~funkylowlow: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~funkylowlow taken from his ReachOut Wireless customer service problem that occurred on November 3rd, 2017.