Red Roof Inn: Agent tells me to call hotel directly to make a...
A Red Roof Inn customer review by GetHuman user ~rohrmfa from November 25th, 2017
Background on ~rohrmfa's case
GetHuman: ~rohrmfa - can you tell our other Red Roof Inn customers when your case took place?
~rohrmfa: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Red Roof Inn, and if so, how?
GetHuman: And which of these common Red Roof Inn customer issues best describes the reason you wanted to talk to them?
(Shows ~rohrmfa a list of common Red Roof Inn problems)
~rohrmfa: "Overcharge/Strange charge" was why I was trying to call.
~rohrmfa's review of Red Roof Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Red Roof Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rohrmfa: Agent tells me to call hotel directly to make a reservation instead of helping me make a reservation.
GetHuman: Let's quantify your experience contacting Red Roof Inn. On a scale of 1 to 5, how easy is it go get help on a Red Roof Inn problem?
~rohrmfa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rohrmfa: I'd give them a one out of five on communication.
GetHuman: And what about Red Roof Inn's ability to quickly and effectively address your problem?
~rohrmfa: For that I would say five out of five.
GetHuman: And finally- any advice for other Red Roof Inn customers?
~rohrmfa: Call them early in the day or late. Don't forget any personal or account information you might need for Red Roof Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rohrmfa taken from his Red Roof Inn customer service problem that occurred on November 18th, 2017.
Red Roof Inn
2.00 of 5 stars | 4 reviews
~rohrmfa's Red Roof Inn Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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