Redbox: I am very disappointed in how the supervisors a...
A Redbox customer review by GetHuman user ~concerned customer from November 26th, 2017
Background on ~concerned customer's case
GetHuman: ~concerned customer - can you tell our other Redbox customers when your case took place?
~concerned customer: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~concerned customer a list of common Redbox problems)
~concerned customer: "Report Machine Problem" was why I was trying to contact.
~concerned customer's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~concerned customer: I am very disappointed in how the supervisors and customers service reps are. I called and talked to one guy and was told that the money that was taken off my card was for a previous payment from January. Asked for a supervisor was hung up on. I called back got a supervisor and was hung up on again. Called back for a third time and was told that you no longer take prepaid cards. However I just used it two months ago and I have friends and family that has just recently used a prepaid card in the past few days it doesn't make since and I was told that the money that was taken off my card was a late payment from January and that a request is sent every * days so why is it just now coming off two months later please make since of all this because I can't. I think you need to give a credit or something to make this right before you loose several good customers.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~concerned customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~concerned customer: I'd give them a three out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~concerned customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
~concerned customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~concerned customer taken from his Redbox customer service problem that occurred on November 17th, 2017.