Redbox: I rented a movie and the case was empty. They w...
A Redbox customer review by GetHuman user ~anonoymous from November 21st, 2017
Background on ~anonoymous's case
GetHuman: ~anonoymous - can you tell our other Redbox customers when your case took place?
~anonoymous: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~anonoymous a list of common Redbox problems)
~anonoymous: "Report Machine Problem" was why I was trying to contact.
~anonoymous's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonoymous: I rented a movie and the case was empty. They wanted me to keep the charge and return the disk, then rerent it and use a promo code. I already went home and now did not have my movie. This is the second issue, since my first time renting the disks were dirty and sticky. I will NOT be trying to rent again.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~anonoymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonoymous: I'd give them a five out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~anonoymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
~anonoymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonoymous taken from his Redbox customer service problem that occurred on November 14th, 2017.